We're known around the world as the company that helps our customers save money so they can live better. We're also well known for our unique corporate culture. Sam Walton built our business on values and morals. Those rules and customs have helped us become one of the world's most admired companies.
At the core of every one of our rules and customs is the basic value of respect - for the customer, associates, and suppliers. It's our focus for building relationships. It helps us serve the communities in which we live, and build a business committed to excellence
The door is always open.
At Walmart, our management believes open communication is critical to understanding and meeting our associates' and our customers' needs. Through our "open door" policy, associates (employees) are free to share suggestions, ideas and voice concerns, whether it's help with a problem, guidance or direction, or simply getting an answer to a question.
Associates can trust and rely on the open door.
This means that managers will treat all discussions fairly, with an open mind and without bias. They'll maintain complete confidentially, whenever it's possible. They'll work with you to mutually resolve any issues or problems you may have
. Sundown Rule
Our founder Sam Walton created the Sundown Rule.
It's really just a twist on "why put off until tomorrow what you can do today?" Observing the Sundown Rule is very simple. Whether it's a request from a store across the country or a call from an associate down the hall, we do our very best to give our customers, and each other, same-day service.
We take the Sundown Rule seriously.
It's one of the many ways we provide superior customer service. When we show a sense of urgency, we show people we know their time is valuable. We care about their needs, and we want to help them quickly. When we observe the Sundown Rule with other associates (employees), it shows we respect each other. And we're proud to be part of a team working together to get things done.
The Sundown Rule in action:
Jeff, a pharmacist at a Walmart store in Harrison, Arkansas, got a call at home one Sunday morning. He learned one of his diabetic customers had accidentally dropped her insulin down her garbage disposal. Knowing that she could be in grave danger without insulin, Jeff immediately rushed to the store, opened the pharmacy, and filled her prescription. This is just one of the many ways our associates honor the Sundown Rule every day
Grass Roots Process
"Listen to your associates. They're the best idea generators."
Sam Walton said that, and he believed it. For years, he traveled continuously so he could visit all of his stores at least once a year, listening to associates and asking for their ideas.
We're still listening.
The sheer size of our company limits how many stores executives can physically visit each year. But Sam's philosophy lives on today in our Grass Roots Process. A key part of that process is the associate opinion survey -- it gives every single associate a way to voice their ideas, suggestions and concerns.