Based on the information in the Appendix to this case study,your notes and all other independent research answer following:
1. Describe the recruitment process for call centre staff.
Firstly,applicants should tailor CV through website or staff reformal scheme.For some company like Telecom,applying online is the only method.If everything goes well,applicants will receive a comfirmation letter sent by recruitment team.If you haven't received your comfirmation letter,you must contact interview team.
If applicants' condition is suitable for current opening, company will arrange an interview or interviews for you.cadidates will be seperated and tested and interviewed in assessment centre at the same time.
In some company,applicants have to accept a thirty or fourty minutes' telephone interview in some company.Then,the candidates will be asked to accept a series of exercises on
(1)Typing ability,to examine your accuracy.
(2) Numerical test: Precisely this test could examine your ability to read digrams and figures.
(3)Role play:the candidates may be given a scenario and than they have to answer few questions from a telephone caller.
(4) Listening skills: somebody on the pphone will tell you some information and they have to complete some exercises depending on these information.
If you performance well,company will manage face to face interview for you.
For the first face to face interview of applicants,recruiter will check on his background first.Some company will ask applicants to provide few referees for company.
In typical recruitment process for call centre staff,candidates will be tested and interviewed in assessment centre.Than,depending on the level and position applicant apply for,credit check and psychometric assesments will be adopted.Some times company will go through a police report check.Also,applicant have to answer some questions base on the position he apply for.After
We suppose that from now on everything goes well,company will send agreements to applicants. All company adopt written employement aggreement.At last,applicants will be asked to finish medical examination to ensure applicants can have well being during working time.
2. Why and how, does the agency diffrentiate between experienced,non-experienced,college and modern apprentice appicants?